City Group offer a dedicated Helpdesk service 24 hours a day, seven days a week, 365 days a year. So, when a client contacts our helpdesk to report a problem or request a service, our operatives immediately log the call in the system and ensure it is dealt with within the agreed response time. .
We are quickly able to assess the scope of the job and allocate it to the appropriate personnel, as well as letting you know who’ll be coming and when the job should be completed. Our team is on-hand at an time to deal with your call in the most professional manner. Our team also ensures that work orders are managed against agreed service levels and deal with suppliers on your behalf through to work order completion.
Helpdesk services include:
- Inbound call handling
- Outbound call handling
- Email request service
Together with our expertly trained team of operators, technology forms a key element to the Helpdesk service, we use the very latest software and systems to provide you with a service that adds value to your operation.
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