City Group offers a dedicated Helpdesk service 24 hours a day, seven days a week, 365 days a year. When a client contacts our helpdesk to report a problem or requests a service, our operatives immediately log the call into the system and ensure it is progressed within the agreed response time. We can quickly assess the scope of the job and allocate it to the appropriate personnel and let you know who’ll be coming and when our operative will complete the job. Our team is on-hand at any time to deal with your requests in the most professional manner. Our team also ensures that work orders are managed according to agreed service levels and deal with suppliers on your behalf through to work order completion.

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Helpdesk services include:

24/7 SERVICE

PLANNED MAINTENANCE

EMERGENCY REACTIVE MAINTENANCE

PLUMBING, JOINERY & ROOFING

MECHANICAL & ELECTRICAL WORK

SECURITY & CCTV 

ROUTINE CLEANING & JANITORIAL CLEANS

EMERGENCY DEEP CLEANS

ADDING REAL VALUE

With our thoroughly trained and experienced team of operators, technology forms a pivotal element to the Helpdesk service; we use the latest software and systems to provide you with a service that adds value to your operation.

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