City Group offer a dedicated Helpdesk service 24 hours a day, seven days a week, 365 days a year. So, when a client contacts our helpdesk to report a problem or request a service, our operatives immediately log the call in the system and ensure it is dealt with within the agreed response time. We are quickly able to assess the scope of the job and allocate it to the appropriate personnel, as well as let you know who’ll be coming and when the job should be completed. Our team is on-hand at any time to deal with your call in the most professional manner. Our team also ensures that work orders are managed against agreed service levels and deal with suppliers on your behalf through to work order completion.

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Helpdesk services include:

24/7 SERVICE

PLANNED MAINTENANCE

EMERGENCY REACTIVE MAINTENANCE

PLUMBING, JOINERY & ROOFING

MECHANICAL & ELECTRICAL WORK

SECURITY & CCTV 

ROUTINE CLEANING & JANITORIAL CLEANS

EMERGENCY DEEP CLEANS

ADDING VALUE

Together with our expertly trained team of operators, technology forms a key element to the Helpdesk service, we use the very latest software and systems to provide you with a service that adds value to your operation.

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